Museum of Ice Cream | Discounted Tickets – Bucket Listers

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FAQs

CAN I TAKE OFF MY MASK TO TAKE PHOTOS WHILE INSIDE THE EXPERIENCE?

Masks must be worn at all times except when enjoying a treat or taking a picture.

HOW HAVE CLEANING PRACTICES CHANGED?

  • Our spaces will be deep cleaned before opening and at the end of the day using official CDC recommended and EPA registered cleaning solutions to fight against the virus
  • Throughout the day, our team members have been trained to disinfect all touch points immediately after any exposure or contact with guests
  • Rest assured that each time you enter a space it will have just been sanitized .

WHAT ARE YOU DOING TO ENSURE CLEAN AND CIRCULATED AIR IS FLOWING THROUGH MOIC?

We have updated our HVAC systems to further comply with the health and safety standards of NY State. Our HVAC systems have ventilation air – also called “fresh” air or “outside” air. The fans we have installed are able to bring in more ventilated air than is required by NYC codes. We designed the systems to operate in a mode that is not only compliant with NYC codes, but above and beyond necessary measures. Rest assured that clean and purified air will be circulated throughout all 3 floors of our experience. In addition, we have fans running 24/7 to achieve more filtration through the filters.

WHAT HAPPENS IF IT RAINS ON THE DAY OF MY TOUR?

Water is great for ice cream production . . . but not so great for keeping phones or clothes dry! If rain is expected during your visit, we recommend bringing an umbrella, and arriving at the time that your reservation starts. We want to minimize our guests’ exposure to the rain and cannot exceed our current capacity limits due to Covid19.

HOW ARE YOU ENSURING THAT STAFF IS HEALTHY PRIOR TO ENGAGING WITH GUESTS?

Before entering the building and clocking in for shift, employees will be asked to:

  1. Complete a digital survey inquiring about symptoms and potential concerning exposure
  2. Have temperature taken digitally (fever threshold is 100.4 F or 37.5 C)
  3. We have also implemented additional safety precautions for our employees such as onsite laundry of uniforms, dedicated locker use, and block scheduling

WHAT ABOUT THE SPRINKLE POOL?

Guests are free to swim in the sprinkle pool at their leisure. For guests who prefer to float rather than swim, we have installed lilly pads for you to lounge on without fully submerging themselves in the sprinkle pool.

IS THERE HAND SANITIZER AND HAND WASHING STATIONS THROUGHOUT THE EXPERIENCE?

ABSOLUTELY! Throughout the experience there are many places to sanitize and wash your hands, including at our entry way, in all our elevators, and other “hot spot” locations.

WHAT SHOULD I DO IF I FOUND OUT THAT I HAVE COME IN CONTACT WITH SOMEONE WHO HAS TESTED POSITIVE FOR COVID-19 AFTER I VISIT THE MUSEUM?

Unfortunately we know that this is going to be part of the new normal and that is OK. Please let us know as soon as you possibly can by shooting us an email at [email protected]

HOW WILL YOU BE MAKING SURE THAT GUESTS STAY SOCIALLY DISTANT?

Groups larger than 10 will be prohibited and there will be markers on the floor to ensure that a safe distance is met. We also ask that you respect others and stay at least 6 feet from other guests. No more high fives, but we welcome elbow bumps with consent!

HOW IS THE ICE CREAM BEING SERVED?

Ice cream will be served by our team members who will be wearing face masks and gloves!

I DON’T FEEL WELL, WHAT SHOULD I DO?

Please stay home and rest up for at least 14 days- we are happy to reschedule you at no cost!

ARE YOU OFFERING REFUNDS FOR THOSE WHO ARE SICK?

Yep! Just shoot us an email and we are happy to issue a refund.

WHAT HAPPENS IF AN MOIC EMPLOYEE CONTRACTS COVID-19?

If an MOIC employees contracts COVID-19, that employee will be asked to stay home and cannot return to work unless until

  1. At least 3 days (72 hours) have passed since recovery defined as resolution of fever without the use of fever-reducing medications and,
  2. Improvement in respiratory symptoms (e.g., cough, shortness of breath); and,
  3. At least 7 days have passed since symptoms first appeared OR negative result from COVID19 diagnostic test

HOW CAN I GET IN TOUCH WITH YOU TO DISCUSS FURTHER?

Please send an email to [email protected] We’d be happy to chat!

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